Need help? Our support team is on hand to assist with questions, account-related issues, technical concerns or general feedback. We can help with deposits, verifications, withdrawals and game queries, or escalate more complex matters to the relevant department. Contact us by email, phone or live chat and a team member will reply as soon as possible. For urgent account enquiries please have your username ready and include a short description of the problem to speed up support.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email; live chat available; replies usually within one working day) |
| General enquiries | [email protected] (general enquiries; business and press) |
| Affiliate enquiries | [email protected] (partnerships; affiliate manager) |
| Phone | +44 20 7946 0832 (voice support; security verification may be required) |
| Working hours | Mon-Fri, 09:00-18:00 (UK time; excluding bank holidays) |
Email Support
Email is the fastest way to handle detailed requests, account issues, or cases requiring documents. Please contact us at [email protected] with a clear subject line and up-to-date contact details. Attach any relevant files and include your account ID to speed processing. Vague or incomplete messages may cause delays, so please be as specific as possible.
Contact Form
Response Time
Support replies are typically fast - most inquiries are answered within one business day. Simple account or payment questions may be resolved in a few hours, while complex cases such as identity checks or dispute investigations can take longer depending on the issue and required verifications. We'll keep you updated at every step and advise if additional documents are needed.
Feedback
We want to hear from you. Share feedback, suggestions or ideas to help improve the site, promotions and game selection. Every message is read carefully and used to refine features, fix issues and make the experience smoother. Your input helps shape future updates, so please send thoughts, report bugs or suggest improvements - we appreciate your time and will respond where appropriate.